Call Center Customer Service Representative

Littleton, New Hampshire
07-23-2020
Corporate Headquarters
Depends on Experience 
Full Time
12:30Pm-9:00Pm

Littleton Coin Company

Customer Service Representative Full Time positions available to answer incoming customer service calls. No knowledge of coins required, we will pay to train you!

Littleton Coin Company, one of the largest employers in Northern New Hampshire with a successful 75 year history, is now 100% employee owned. We are one of the largest direct response companies selling coins, paper money, and supplies to enthusiastic collectors.

Due to the COVID-19 pandemic, this position will work from home temporarily with a possibility of permanently at a later time.  LCC offers full time associates competitive pay, medical, dental, vision, a 401 (K) plan with company match, employee stock ownership plan, wellness programs, vacation and holiday paid time off, and educational assistance. Customer Service Representatives have an additional opportunity to earn income through incentive programs.

As a key member of our Customer Experience Team helping customers enjoy the hobby of coin collecting, your primary responsibilities are as follows:

  • Responding in a friendly, courteous manner to answer customer phone calls in a fast paced sequence

  • Accurately entering orders and resolving customer basic questions

  • Earn additional incentives through our phone feature program

 

Qualified applicants will meet the following requirements:

  • High school diploma or GED
  • Solid telephone customer service ability; prior experience a plus
  • Ability to train in house for the first few weeks, if applicable
  • Patience and exceptional listening skills
  • Ability to enter 35 words per minute while talking to the customer
  • Confidence in multi-tasking
  • Dependability and reliability
  • Attentiveness for detail and a desire for accuracy
  • Ability and availability to work overtime.

 

Requirements include:

  • Broadband internet service or DSL with a minimum speed of 25 Mbps. and a modern/router. Use of WIFI or satellite ISPs, unfortunately, cannot be used. The computer and phone must connect directly to router via ethernet cable.

  • A secure quiet workspace.

Littleton Coin will provide the following:

  • Computer, monitor, and mouse (for company use only)

  • Phone connection

  • Telephone and head set

  • Power strip surge protector