Department Manager of CS/OP Evenings

Littleton, New Hampshire
10/18/2021
Littleton Coin Company
Depends on Experience  Weekly
Full Time Salary
12:30pm-9:00pm

Oversee 12-14 employees in our Order Processing & Customer Service departments. Min. 3-5 years supervisory experience. Evening shift – 12:30-9:00 p.m.

 

About our company: now 100% employee owned with a successful 75-year history, Littleton Coin Company is one of the largest direct response companies in the nation to sell coins, paper money and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and great benefits, including a 401(k) plan with up to 6% match, Employee Stock Ownership Plan, onsite wellness programs and a friendly, pleasant work environment. Position is located at company headquarters in Littleton, NH.

 

You'll be responsible for managing our Inbound Order Processing and Customer Service teams, as well as the growth of our upselling program. Primary responsibilities include:

 

• Monitoring employee quality, production and performance

• Evaluating department members on a monthly basis and coaching for improved performance and necessary training

• Managing the upselling program and working to achieve set sales goals

• Working with various departments (including Marketing and Information Technology) to ensure timely customer order fulfillment and systems integration

• Resolving employee issues in accordance with company policy, as needed

• Developing systems to ensure continuous improvements in customer service quality

• Serving as workforce planning backup for staffing needs

 

Qualified applicant will have:

 

• Two years college or equivalent

• Minimum of 3-5 years supervisory level experience

• Strong interpersonal and coaching skills

• Excellent organizational and problem-solving skills

• Effective communication skills (both written and verbal)

• Strong computer skills, including Microsoft Office

• Ability to work overtime as needed