Inbound Fulfillment Supervisor

Littleton, New Hampshire
Inbound Fulfillment
10/15/2021
Littleton Coin Company
Depends on Experience 
Full Time
Day

Supervises 15-20 Customer Service Representatives (working both in-house and remotely). Ensures staff provides top-notch service to our customers.

 

About our company: now 100% employee owned with a successful 75-year history, Littleton Coin Company is one of the largest direct response companies in the nation to sell coins, paper money and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and great benefits, including a 401(k) plan with up to 6% match, Employee Stock Ownership Plan, onsite wellness programs and a friendly, pleasant work environment. Position is located at company headquarters in Littleton, NH.

 

Primary responsibilities include:

 

• Overseeing daily workload prioritization, including staffing and time management

• Ensuring compliance with company policies

• Meeting with employees regularly to evaluate performance and communicate changes

• Resolving employee issues as needed, according to company policy

• Interviewing and making hiring recommendations for your staff

• Provide effective and timely communication of customer feedback to appropriate departments to ensure customer satisfaction

• Participating in continuous department-wide improvement programs to ensure premium service

 

Qualified applicant will have:

 

• 2 years of college or equivalent

• 2 years customer service call center experience

• Previous supervisory experience a plus

• Effective teaching and coaching skills

• Strong organizational and problem-solving skills

• Ability to multi-task and handle stressful situations calmly

• Strong PC skills with knowledge of business management software